TERMS OF BUSINESS
Unless we notify you in writing to the contrary, we will be treating you as a retail client. This means that you are afforded the highest level of protection under the regulatory system and should have the right to take any complaint to the Financial Ombudsman Service.
Agora Asset Management Limited, All Saints Church, West Pallant, Chichester, West Sussex, PO19 1TD is an appointed representative of CPN Investment Management which is Authorised and Regulated by the Financial Services Authority. Telephone No. 01243 780077, Fax No. 01243 784477 and E Mail enquires@agora-asset.co.uk.
Our Financial Services Authority Register number is 223373. The Financial Services Authority Register number for CPN Investment Management is 137593.
Both Agora Asset Management Limited and CPN Investment Management offer Independent Financial Advice.
Agora Asset Management and CPN Investment Managements permitted business is: Advising and arranging life insurance, Pensions, Pension Transfers, SIPPs, Unit Trusts, ISAs, PEPs (incl. transfers), Investment Bonds, Offshore Investments, Critical Illness, Income Protection, Mortgages.
Any advice or recommendation that we offer to you, will be based on your stated objectives, circumstances and take into account any restrictions that you wish to place on the type of products you would be willing to consider. This will be achieved by completion of a detailed Personal Fact Find, which will be undertaken at the earliest opportunity. This will be updated each time we determine your objectives and personal details have changed.
Conflicts of interest policy
We offer independent advice but occasions can arise where we, or one of our clients, will have some form of interest in business that we are transacting for you. If this happens, or we become aware that our interests or those of one of our other clients conflict with your interests, we will inform you in writing and obtain your consent before we carry out your instructions.
Our review policy is determined by the category of service you have chosen. Details regarding our services are available upon request. Unless you have chosen to be a Discretionary or Advisory Service Client we will not review your financial arrangements and policies and therefore you will not be provided with any financial advice.
We require our clients to give us instructions in writing, to avoid possible disputes. We will however, accept oral instructions provided they are subsequently confirmed in writing.
We assume that you would not place any restrictions on the type of designated investment we may recommend or the market on which the transaction is to be executed. Where this is not the case, you will be required to issue us with written instructions, which clearly detail the restrictions on the type and market of designated investments.
Remuneration
Our remuneration may be by way of fees, commission, or a combination of both. The basis for our remuneration will be agreed with you at outset. Where we propose to charge a fee, (for example for continuous or ongoing services, or where the work to be carried out does not generate sufficient commission from a product provider to cover our services) we will notify you in writing before we carry out any chargeable work. Our fees will be charged at an hourly rate of £200 + VAT (£240).
We derive income from commissions paid to us by Product Providers in respect of transactions in Life Assurance, Pensions, ISAs, Unit Trusts and other Collective Investment Schemes, and in Investment Trust Companies Shares held in a PEP/ISA or regular savings scheme. We shall tell you the amount of commission payable to us on any such investment.
If we receive commission or any other form of benefit from the issuer of a security or from another intermediary, we will inform you.
This Firm has no soft commission arrangements.
Complaints
If you have a complaint about the advice you receive or a product which you have bought, please write in the first instance to the Compliance Manager, Agora Asset Management Limited, All Saints Church, West Pallant, Chichester, West Sussex PO19 1TD -Telephone No. 01243-780077. Alternatively, you may choose to e-mail your complaint to enquiries@agora-asset.co.uk. In circumstances where your complaint is still unresolved after an initial investigation by the Compliance Manager of Agora Asset Management Limited you may, after 8 weeks, refer your complaint to an Independent Ombudsman, The Financial Ombudsman Service.
You can also contact the Compliance Manager at CPN Investment Management whose address is Freshfields, Sandy Lane, East Ashling, Chichester, West Sussex PO18 9AT -Telephone No. 01243 573747.
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Most types of investment business are covered for 100% of £50,000. Further information about compensation arrangements is available from the Financial Services Compensation Scheme.
You have a right to inspect copies of contract notes, vouchers and entries in our books or computerised records relating to your transactions.
Data Protection
Agora Asset Management Limited will act as the data controller in respect of all personal data held by us. We will always seek to comply with the procedures of the Data Protection Act 1998, or subsequent changes and re-enactments. These include a requirement to maintain confidentiality, security and integrity of the data we hold. This will prevent unauthorised or unlawful transfer, access and processing of that data, or its damage, loss and destruction. We will notify the Information Commissioner of the use we make of the data.
We would advise you that in the event of Agora Asset Management Limited being sold or merged with another Financial Practice, a data transfer of the personal financial information we hold on you would take place. If you object to this, please write to us at the address shown on this Terms of Business letter.
We keep records of our business transactions in the following manner:
Indefinitely if relevant to a Pension Transfer, Pension opt-out or Free Standing Additional Voluntary contribution (FSAVC)
For a period of at least six years if relevant to a Life Policy or Pension Contract
For a period of at least three years in any other case.
You, or we, may terminate our authority to act on your behalf, at any time, without penalty. Notice of this termination must be given in writing and clearly state when termination will take effect. Any such termination will be made without prejudice to the completion of any transactions already initiated, unless instructed otherwise by you.
The Terms of Business will remain in force indefinitely unless terminated by either party as outlined above, or where it is superseded by the signing of another agreement.
AGORA ASSET MANAGEMENT LIMITED DOES NOT HANDLE CLIENTS MONEY. This means that all cheques for premiums or investments must be made payable to the life office or investment operator.
We will make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing.
Where you instruct us to obtain the investments in the name of a third party, the Firm will not be liable for any default by that third party. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them. Where a number of documents relating to a series of transactions are involved, the documents will normally be retained until the series is complete.
Please tick this box If you are happy for us or any company associated with us to contact you for marketing purposes by e-mail, telephone, post or SMS.
Your Consent
I have read the above terms and fully consent to the terms imposed and I authorise the transfer of information, on a confidential basis when warranted between any such third parties. I acknowledge that the Terms of Business Letter will come into effect from the date of issue and I acknowledge receipt of the Keyfacts about the cost of our services.
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(This Terms of Business will come into force at the date of signing)
